These policies, terms and conditions are subject to change without notice. The responsibility to remain familiar with OCG Products' policies, terms, and conditions is yours. Please check this page periodically for updates, changes, and revisions to our policies, terms, and conditions.
Minimum opening order is $150. Re-order requirement is $75.
Sales are to approved retailers with a valid state tax ID number ONLY. We accept Visa, Mastercard, Discover, American Express & pre-pay by check for first orders. Net 30 terms may be extended with proper credit references & in extenuating circumstances on reorders only. Daily interest will be charged on all balances past due at a rate equal to the maximum annual percentage rate (APR) allowable by U.S. Federal Law.
Backorders will be retained unless notified otherwise on order. Backorders under $60 will not be retained.
DOMESTIC– Customer pays for actual shipping from Indianapolis, Indiana, via UPS Ground. We cannot ship to a post office box (PO Box or PMB) or military address. INTERNATIONAL– Customer pays for actual shipping from Indianapolis, Indiana, United States. If you submit an order for international shipment, you agree to assume responsibility for any customs, brokerage, foreign taxes, duties, or return shipping fees.
Tracking information is available for orders upon request by emailing firstname.lastname@example.org. Shipment initiation typically takes place between 3pm & 4pm central, Monday through Friday, excluding holidays.
Merchants must alert their sales rep of ANY intent to sell on the internet in advance of purchase. Merchants selling on the internet must provide the URL of their web site. Third party site sales (Amazon, etc) are PROHIBITED in all cases. If adherence to this policy is not met, OCG Products reserves the right to discontinue providing product to merchant.
OCG Products accepts returns only within 7 days after shipment delivery. Only approved returns are accepted. Buyer must obtain a return authorization (RA) number from OCG Products by emailing email@example.com. Return shipments must display the return authorization (RA) number clearly on the shipping carton just below the shipping label. Returns without a properly displayed RA# will be rejected. The buyer is responsible for return shipping expenses as well as all other shipping expenses under all circumstances. All returned non-defective merchandise must be in original purchase condition, unused with the original packaging intact with all packs in unopened poly bags. All returns that are eligible for credit are subject to a 20% restocking fee. OCG Products will issue credit upon approval of returned merchandise. OCG Products will not issue credit for unpaid merchandise. OCG Products will not issue credit for returned merchandise damaged in shipment. OCG Products will not issue call tags for returns. OCG Products will issue a credit to your credit card for all eligible returns. Please allow 7-10 business days for credits to appear on your account.
Cancellations without penalty are accepted from sales reps and/or retail customers up to 7 calendar days before order shipping date. If OCG Products receives order cancellation on the 6th calendar day or later before shipping, restocking fees will apply as follows: Cancellation of an order that has not been paid for (billed by OCG Products), will be subject to a 10% cancellation fee. This 10% cancellation fee covers the administrative, labor & material costs to cancel an order. Orders are typically billed 1-3 days before shipping date. Cancellation of an order that has been paid for but has not left OCG Products' warehouse(s), will be subject to a 20% cancellation fee. This 20% cancellation fee covers the administrative, labor & material costs to cancel an order. Orders are typically billed 1-3 days before shipping date. Cancellation fees will be deducted from the amount billed for the product & a credit will be issued for the difference. If the order has already left the warehouse, then it is treated as a return (see the returns section for further information). It is the responsibility of the sales reps &/or retail customer to provide evidence of a cancellation should a question of its existence or timing arise.
OCG Products does not guarantee in-stock status or restock dates. Orders with valid method of payment will have stock secured first. Inventory status information is estimated & may change without notice. Likewise, product prices, descriptions & designs may also change without notice.
Unless OCG Products is the cause of the error, OCG Products will charge merchants for shipping. Shipping errors include shipment refusal by you or your customer, incorrect address, address change & failed delivery. Shipping error charges include return shipping costs, address change/correction charges & any costs for reshipment. A $10 fee applies for all label corrections or re-routing requests, whether successful or not.
OCG Products will not cover items damaged by the shipping carrier, however we will assist in the claims process provided the merchant agrees to & follows all of the following procedures: The recipient must call UPS at 800-742-5877. The recipient must give UPS the tracking number(s) on the shipping label & request a pickup because the item(s) was damaged during shipping. This first step must be completed within 3 business days of the shipment's delivery. After UPS picks up the damaged shipment, notify OCG Products of the situation by emailing firstname.lastname@example.org. Include the shipment’s tracking number & your purchase order number as well as a description of the shipping damage, the claim number provided by the carrier & the date of the carrier pickup. OCG Products will issue a credit to the merchant’s account after reimbursement has been received by OCG Products. This process may take 2 weeks or more. OCG Products will not issue credit unless the carrier approves & pays the claim.
Extensive quality procedures have been put in place to assure that Trove products will not be shipped to stores incomplete. Specifically, customers should never be missing a puzzle piece—but if a customer reports that they are missing a piece to complete a puzzle, do not accept a return. Instead, ask the customer to email us at email@example.com with a picture showing the missing piece location, the name of the store where it was purchased, the date of purchase, and an address so that we can correspond fully.
UPDATED: September 2020.